Help Desk Basic Troubleshooting for IBM Lotus Domino 7 (N7D360)

  
  CH: 16 horas  
 

Objetivos:

The target audience for this course is Lotus Notes 7 entry level help desk support representatives preparing to become second level support representatives.

  
 

Pré-Requisitos:

  • Lotus Notes help desk support entry level skills
  • Help Desk Support Fundamentals for IBM Lotus Domino 7.
    		•   
     

    Conteúdo Programático:

    • Introducing Help Desk Troubleshooting Resources
    • Managing the User's Workstation
    • Managing Server and Database Security Issues
    • Managing User Database Issues
    • Troubleshooting Mail Routing and Delivery
    • Troubleshooting Lotus Notes Mail Issues
    • Troubleshooting Replication